Terms of Service

Overview

Welcome to Vourela. By using our website and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before accessing or using any part of our site.

Account Terms

To place an order or create an account, you must be at least 18 years old. You agree to provide accurate, current, and complete information when registering and to keep your account details updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

Product Information

We aim to provide accurate descriptions, pricing, and images of all Vourela products, including the PortoComb™. However, we do not guarantee that all information is error-free. We reserve the right to modify or discontinue any product at any time without notice.

Order Acceptance and Payment

All orders placed through our website are subject to acceptance and availability. Payment must be completed in full at the time of purchase. We accept various payment methods as displayed during checkout.

Shipping and Delivery

We aim to process and ship orders promptly. Delivery timelines may vary based on your location, shipping method, or local customs. Vourela is not liable for any delays caused by carriers, customs clearance, or other external factors.

Returns and Refunds

Please refer to our Return & Refund Policy for full details on eligibility, procedures, and timelines regarding returns and refunds.

User Conduct

By using our site, you agree not to engage in any unlawful, harmful, or prohibited activity, including (but not limited to) fraud, harassment, uploading viruses, or infringing on intellectual property rights.

Intellectual Property

All content on the Vourela website, including text, images, logos, branding, graphics, and product designs, is the property of Vourela or its content providers. Unauthorized use, reproduction, or distribution is strictly prohibited.

Limitation of Liability

Vourela shall not be held liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services, including delays, loss of data, or product misuse.

Indemnification

You agree to indemnify and hold harmless Vourela, its team, partners, and affiliates from any claims, liabilities, losses, or expenses arising from your breach of these Terms or misuse of our website or products.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Bangladesh. Any disputes will be subject to the exclusive jurisdiction of the courts of Bangladesh.

Changes to Terms

We reserve the right to update or modify these Terms at any time. All changes will be effective immediately upon posting, with the most recent version always available on this page.