Privacy Policy

At Vourela, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or purchase our products.

THE INFORMATION WE COLLECT

To provide a seamless shopping and customer experience, we may collect the following personal information:

  • Name and contact details (email, phone number, shipping/billing address)

  • Payment and transaction details

  • Purchase history and order preferences

  • Browsing data and device information

  • Customer service interaction records

COLLECTION AND USE OF PERSONAL INFORMATION

Your data helps us to:

  • Process orders and deliver products

  • Manage your account and customer support requests

  • Send updates, offers, and promotional messages (with your consent)

  • Improve our website, product range, and user experience

  • Protect against fraud and ensure site security

We do not sell your personal information to third parties.

DISCLOSURE TO THIRD PARTIES

We may share your information with trusted third-party service providers who help us operate our business effectively. These may include:

  • Payment processors

  • Shipping and logistics partners

  • Email and SMS marketing tools

  • Customer service platforms

Each of these providers is contractually obligated to keep your information secure and use it only to perform services on our behalf.

YOUR RIGHTS & CONTROL OVER PERSONAL DATA

You have the right to:

  • Access your personal data

  • Request updates, corrections, or deletion

  • Withdraw consent for marketing communications

  • File a complaint with data protection authorities

GDPR COMPLIANCE (EU Residents)

If you're located in the European Union, we fully comply with the General Data Protection Regulation (GDPR). You can:

  • Request access to the personal data we store

  • Request restrictions on data use or deletion

  • Object to certain types of data processing

CCPA COMPLIANCE (California Residents)

If you reside in California, you are protected by the California Consumer Privacy Act (CCPA). You have the right to:

  • Know what personal data we collect

  • Request data deletion

  • Opt-out of data selling (we do not sell your data)

DATA STORAGE & SECURITY

We implement strict security measures (SSL encryption, firewall protection, secure payment gateways) to protect your data from unauthorized access, loss, or misuse.

COOKIES & TRACKING TECHNOLOGY

Our website uses cookies to:

  • Maintain your cart

  • Track browsing preferences

  • Personalize your experience

Cookies Necessary for the Functioning of the Store

Cookie Name Purpose Duration
cart Maintains shopping cart content Session
shopify... Tracks visitor behavior 2 years

You can control cookie preferences via your browser settings.

ADVERTISING & THIRD-PARTY COOKIES

We may partner with advertising services (like Facebook, Google) to serve personalized ads based on your behavior on our site. You can manage ad preferences or opt out via:

TEXT MARKETING TERMS

By subscribing to SMS updates, you agree to receive promotional texts from Vourela. Message and data rates may apply. You can opt out at any time by replying STOP.

COMMUNICATION OPT-OUT

To stop receiving emails or texts:

AMENDMENTS TO THIS POLICY

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with the revised date at the top.

CONTACT US

For questions or concerns about your privacy or data protection:

Data Protection Officer
📩 contact@vourela.com